Start a return enquiry.

Request window: 30 days after delivery.

Condition: unused, uninstalled, complete and in original packaging.

Personal-preference return shipping: paid by the customer.

Custom orders: check the written return conditions before ordering.

A standard product is eligible for a return request within 30 days after delivery if it remains in the condition received, is unused and uninstalled, and includes the original packaging, accessories and proof of purchase. Obtain return authorization before sending the item.

Email us within 30 days of delivery with your order number and reason for the request. Tell us promptly about damage, missing parts or a product that differs from its description; do not install it while the issue is being reviewed.

• Unused and uninstalled
• No customer-caused damage, alteration or rewiring
• All supplied components and accessories included
• Original packaging and proof of purchase retained

Retain the carton, fitted inserts, protective material and labels until you have inspected and accepted the fixture. Use the approved packing instructions for a return so fragile components are protected in transit.

Products installed, used, modified or damaged after delivery are not eligible for a personal-preference return. This does not prevent you from reporting a defect or shipping damage through our after-sales process.

Return eligibility for custom dimensions, finishes or other special-order requirements must be confirmed in writing before you order. Some custom or made-to-order fixtures may not qualify for a personal-preference return. A standard product is not automatically excluded merely because it is assembled after ordering.

Orders over USD $5,000 may require additional verification and tailored return arrangements. Any product-specific restriction must be discussed before the order is confirmed; it does not create a blanket exclusion for all high-value orders.

You pay return shipping when the reason is a change of mind, size selection, color or style preference, quantity selection or another personal preference. Shipping costs depend on the carrier and size of the fixture. Any deduction must relate to reasonable, explained costs such as damage, missing parts or an agreed additional service.

If a fixture arrives damaged, defective, incomplete through our error or significantly different from its description, contact us with photographs and your order number. We will review the issue and arrange an appropriate solution, which may include replacement, exchange or refund. Return instructions and responsibility for any shipping costs will be explained before a return is arranged.

1. Email your order number, product, delivery date, reason and relevant photographs.

2. Wait for return authorization, the address and packing instructions.

3. Pack securely, use the agreed trackable method and send us the tracking number.

Returns may need to go to China. Our return partner is Zhongshan Vike Lighting Technology Co., Ltd., No. 13 Tongfu South Road, Tongyi Industrial Park, Guzhen Town, Zhongshan City, Guangdong Province, China.

Do not send a product to this address or our Hong Kong business address without authorization. The approved destination and instructions depend on the product and your location. Original shipping charges for a dispatched order are generally non-refundable. If no original shipping charge was paid, there is no original shipping charge to refund.

We normally inspect a returned product within 3–5 business days after receipt. The inspection checks the product, parts, packaging and condition. If a deduction is necessary, we will explain the reason and amount.

After a return passes inspection, an approved refund is normally issued to the original payment method within 3–5 business days. Your payment provider may take another 7–14 business days to show the funds; actual timing depends on the provider. Contact us if a refund has not arrived after the expected processing period.

Submit a cancellation request within 4 hours of order confirmation. Once preparation, customization, fulfillment or shipping has started, cancellation may not be possible. Contact us immediately to check the order stage and available options. Any applicable non-waivable consumer rights are unaffected.

Contact us before arranging an exchange. We will confirm the original product’s eligibility, the replacement selection, any price difference and the shipping steps. Do not ship the product or place a duplicate order without confirming the approach.

Email info@vikelight.com. Include your product name or SKU and your order number, if you have one. Please do not send passwords, full card numbers or bank credentials.

Can I return a fixture after installation?

Not for personal preference. Report a suspected defect separately through after-sales support.

Who pays return shipping?

You pay for a personal-preference return. Damage and defect cases are assessed separately, with the arrangements explained before shipment.

Can I return a custom fixture?

Check the written terms for that configuration before ordering. Do not assume all custom products have the same eligibility.

Shipping & Delivery — Understand preparation, transit and damage steps.

Warranty & After-sales — Prepare evidence for damage, defect or missing parts.

Help Center — Search common order and support questions.