Payment guidance
Online payments are not available yet. Contact sales@gorvey.com for product and order enquiries. Do not send card or banking details by message.
Use only the payment options displayed for your order at checkout. Availability can depend on the store configuration, destination and transaction. This page does not promise a particular card network, wallet or installment service.
Product prices are in U.S. dollars (USD). Review the final order total and any applicable shipping or sales tax before paying. Your bank or payment provider may apply its own currency-conversion or other charges.
An available payment provider may request verification or place a pending authorization. A pending authorization does not by itself mean that your order has shipped. Keep your order and transaction references if you need support.
Enter payment credentials only in the checkout flow. Never send full card numbers, security codes, passwords or banking credentials through a contact form or email. We do not need them to answer an order question.
Check for an order confirmation or pending transaction before attempting payment again. Contact your bank or payment provider about an authorization issue. You can contact Vikelight with the order reference and a brief description, without sensitive payment details.
If a checkout or payment option is unavailable, do not assume an order has been accepted. Contact us with the product, destination and non-sensitive details of the issue.
Approved refunds are normally returned to the original payment method. See Returns & Refunds for eligibility, inspection and processing times. A bank or payment provider can take additional time to show the funds.
Email sales@gorvey.com. Include your product name or SKU and your order number, if you have one. Please do not send passwords, full card numbers or bank credentials.
Which methods can I use?
Only those available for your order in checkout.
Should I email my card details?
No. Never send card or banking credentials in a message.
Where does a refund go?
Normally to the original payment method, subject to the approved refund and provider process.
Returns & Refunds — Review authorization, eligibility and refund conditions.
Privacy Policy — Review payment-related data disclosures.
Contact Vikelight
Include the order reference and a brief question. Never include full payment credentials.
