Vikelight care · Product & order support

Let's get to the details.

Choosing a fixture or following up on an order? Start with your question. Add only the details needed to help us understand it.

Alabaster Sconce 4 Light Brass Wall Light — product view 3

How can we help?

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Share the fixture, size or finish you are considering and the question you need answered.

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Vikelight care

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Delivery & tracking

Check order preparation, transit and the status link in your order email.

Delivery guide

Returns & refunds

Review eligibility and return costs before requesting instructions.

Return guidance
Show the product, the room and the issue.

A better first message

Gorvey Lighting International Co., Limited

Flat/Rm 1405A, 14/F, The Belgian Bank Building, Nos. 721–725 Nathan Road, Mongkok, Kowloon, Hong Kong
Email: sales@gorvey.com
Orders are fulfilled from China. This is our business address, not a U.S. showroom or return destination.

Practical guidance

Before you write

Include only the information needed to understand your question.

Prepare the context

  • Product name, URL or SKU
  • Destination and relevant timing
  • Order number for an existing order
  • Package and product photographs when damage is involved
  • Do not include full card numbers, passwords or bank credentials

Service hours

Monday–Sunday, 10:00 a.m.–6:00 p.m. (GMT+8). You can email at any time; replies are handled during service hours. For an existing order, include your order number so we can find the details.