Something not quite right?

Start here: keep the product, packaging and order details.

Send: your order number, product name, a description and clear photographs.

Coverage: confirm the model-specific warranty and any project terms before ordering.

Ask for the warranty duration and coverage for your exact model and configuration before placing an order. Keep those terms with your order confirmation and installation record. A trade-project arrangement may differ from a standard order.

• Suspected manufacturing or material defects
• Parts that differ from the ordered specification
• Missing components identified on delivery
• Other issues covered by the written warranty for your product

Normal wear, expected natural-material variation, misuse, unsuitable cleaning, improper installation and unauthorized alterations may fall outside product-warranty coverage. We will assess a concern against the product description and applicable order terms; this does not remove any rights that cannot legally be excluded.

Use a qualified professional and keep installation records. Do not install a fixture with damage, missing parts or unclear electrical information. Contact us before substituting a component or arranging a repair.

Stone veining, translucency and finish appearance can vary. Variation alone is not necessarily a defect. If a fixture differs materially from its description, send photographs so we can assess it against the product information.

Bulbs, drivers and other replaceable components can have different coverage and compatibility requirements. Ask about the selected fixture before buying replacements. Do not assume that a similar-looking component is interchangeable.

Photograph the carton, labels, packing material, whole fixture and affected area. Keep all components and packaging. Do not install a damaged fixture. Email the photographs and order number so we can review the shipment.

Check every package and the supplied component list. Send the product name, package count and a photograph showing what was received. Do not substitute mounting or electrical parts without confirmation.

1. Keep the product and packaging.

2. Record the product, order number and issue with clear photographs.

3. Email our team and follow the product-specific instructions provided.

• Order number and order email
• Product name, SKU and selected configuration
• Photographs of the packaging, labels, whole product and affected area
• When the issue first appeared
• Installation details, if already installed

Depending on the cause and applicable terms, we may provide product guidance, replacement parts, repair support, replacement or refund assistance. The appropriate solution is confirmed after reviewing the product and issue.

Before booking removal, installation, diagnosis, repair or return shipping, ask which costs are covered under your product’s written warranty. Do not assume that third-party labor, freight, duties or incidental costs are included.

Email sales@gorvey.com. Include your product name or SKU and your order number, if you have one. Please do not send passwords, full card numbers or bank credentials.

How long is the warranty?

Request the warranty for your exact model and order. Do not rely on a period quoted for a different product or trade project.

Should I install an item that arrived damaged?

No. Keep it and the packaging, take photographs and contact us first.

Can I arrange my own repair?

Contact us before work begins so compatibility, safety and any covered costs can be confirmed.

Installation & Care — Review general installation and care preparation.

Returns & Refunds — Understand return authorization and inspection.

Shipping & Delivery — Review package-damage and tracking steps.