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Ships from: China. We do not operate a U.S. warehouse.

Preparation: usually 7–14 business days after payment confirmation.

U.S. standard transit: approximately 21–28 business days after dispatch. This is additional to preparation time.

Standard U.S. shipping: free. Import-duty arrangements are explained below.

Preparation normally takes 7–14 business days after payment confirmation. Availability, quantity, customization or information needed to complete your order can affect this estimate. We will contact you if additional information is needed.

Some fixtures are prepared or assembled after ordering. Custom dimensions, finishes and large quantities may take longer. Ask for a product-specific preparation estimate before confirming a time-sensitive order.

Preparation ends when your order is handed to the carrier. A tracking number may be available before the first carrier movement is recorded. Orders containing several fixtures may ship in separate packages.

Standard U.S. transit is estimated at 21–28 business days after dispatch. This does not include the 7–14-business-day preparation period. Estimates are not guaranteed arrival dates; transport schedules, customs, holidays and local delivery conditions can affect timing.

Use the tracking information provided for your order to follow carrier updates. For multi-package orders, check each tracking reference. Email us with your order number if you need help finding an update.

Standard shipping to the United States is free. If you need faster shipping or have an oversized, remote or limited-access delivery, contact us before ordering to confirm the available service and any additional charge. Address changes or redelivery requested after dispatch may incur carrier costs.

Check the dimensions of the packaged fixture and the route into your property before ordering. Please tell us about access restrictions or special handling needs. Installation, room placement, lifting equipment and other additional delivery services are not included unless agreed in writing.

Contact us before ordering for an island, remote area or an address with restricted vehicle access. We will confirm whether standard service is available and explain any alternative arrangement before you proceed.

Shipping availability and timing vary by country and product. Contact us with the product and destination before placing an international order outside the United States. Availability on the website does not mean that every destination is supported.

For our standard U.S. delivery arrangement, import duties are included and are handled through the shipping arrangement. If a different shipping method or destination is requested, confirm whether the quoted route is Delivered Duty Paid (DDP) before ordering; non-DDP shipments can involve import taxes, clearance or brokerage charges payable by the recipient.

Import duties are separate from any applicable sales tax shown at checkout. DDP does not mean that all U.S. sales taxes are included in the product price.

Contact us if tracking stops updating or the delivery estimate changes substantially. We will review the shipment with our logistics partners. If a shipment has not arrived within 90 days after dispatch, contact us to discuss the order status and an appropriate resolution, including cancellation or refund where applicable.

Check your delivery address before submitting an order. Email us promptly if it needs to change. A change is effective only when confirmed and may not be possible after dispatch. Carrier charges for redirection, storage or redelivery caused by an incorrect address may be your responsibility.

Inspect the packaging and fixture on arrival. Photograph the labels, carton, packing material and affected parts; keep all packaging and do not install a damaged fixture. Contact us with your order number so we can arrange an appropriate solution for verified shipping damage.

Check all tracking references, the delivery address and nearby delivery locations. If a package is marked delivered but cannot be found, contact the carrier and Vikelight promptly. Keep the tracking reference and case number so the shipment can be investigated.

Order well ahead of an event or installation date. Do not book installation until all packages have arrived, the fixture has been inspected and the correct model-specific installation information is available.

Email sales@gorvey.com. Include your product name or SKU and your order number, if you have one. Please do not send passwords, full card numbers or bank credentials.

Does 21–28 business days include preparation?

No. That is the estimated transit period after dispatch. Preparation usually takes a further 7–14 business days before dispatch.

Does the order ship from a U.S. warehouse?

No. Orders ship from China.

Is standard U.S. shipping free?

Yes. Contact us before ordering if you require expedited service or have a special delivery requirement.

Returns & Refunds — Review authorization, freight and refund steps.

Warranty & After-sales — Prepare a damage or missing-parts request.

Contact Support — Prepare the product, destination and order context.