Before installation day.

Before installation: obtain the instructions and electrical information for your exact SKU and configuration.

Inspect first: check every package, component and accessory for damage or missing parts.

Use a professional: have mounting support, compatibility and local requirements assessed by a qualified installer.

Use this page to prepare questions about access, support, electrical compatibility, assembly and care. Do not use it to determine conductor connections, mounting hardware, load capacity, energization steps or code compliance for a specific fixture. Those decisions require model-specific documents and a qualified professional.

Decorative lighting can involve mains electricity, significant weight, elevated work and fragile materials. Installation should be assessed and completed by a qualified professional familiar with the product and local requirements.

• Confirm the exact product, configuration and component count
• Check for shipping damage before assembly or wiring
• Verify approved voltage, frequency, light source and dimming information
• Review ceiling height, access and fixture clearance
• Keep packaging until installation and functional checks are complete

Confirm that the mounting surface, junction box, blocking and hardware are suitable for the actual fixture weight and dynamic loads. Do not rely on a decorative canopy or an existing light point without assessment.

Isolate power and verify the circuit before work. Follow the model-specific wiring information and local electrical requirements. Do not substitute drivers, dimmers, lamps or connectors without compatibility confirmation.

Heavy or oversized fixtures may require lifting equipment, multiple installers and staged assembly. The installation plan should account for safe access, delivery route, ceiling height and future maintenance.

Lay out parts on a clean, protected surface and follow the product-specific sequence. Do not force threaded components, bend decorative elements or hang fragile pieces before the supporting structure is secure.

• Switch off power and let the fixture cool
• Support delicate elements while cleaning
• Use a dry or lightly damp soft cloth unless product guidance says otherwise
• Avoid abrasive pads, strong solvents and unsupported polish
• Arrange professional cleaning where access is unsafe

Treat natural stone as a porous, delicate surface. Avoid soaking, acidic cleaners and abrasion. Use a soft dry cloth and request product-specific advice for marks or repair.

Do not assume a finish is solid brass or safe for metal polish. Coated, plated, lacquered and patinated surfaces require different care. Use only approved guidance for the exact finish.

Support removable elements and prevent pieces from striking each other. Apply cleaner to a cloth rather than directly onto electrical or metal components unless the product instructions explicitly allow otherwise.

Identify the product and required component before using a replacement. Compatibility, finish match, electrical rating and availability must be confirmed.

Obtain the installation manual for your exact SKU and configuration before work begins. Email us with the product name and selected configuration to request the correct document. Do not substitute a competitor manual, instructions for a similar fixture or a generic wiring diagram.

Can I install the fixture myself?

Use a qualified professional. The correct approach depends on fixture weight, electrical requirements, ceiling support and local regulations.

Where can I download the manual?

Request an installation document for the exact SKU and configuration. General guidance and a similar fixture’s instructions are not substitutes.

Can I use any dimmer?

No. Compatibility depends on the light source, driver and selected product specification.

How should I clean alabaster?

Use a soft dry cloth, avoid soaking and acidic or abrasive cleaners, and request product-specific advice for difficult marks.

Materials & Finish Guide — Understand material variation, finish and care.

Warranty & After-sales — Prepare a claim when an issue is found.

Contact Support — Ask for product-specific guidance.